Privacy Policy
Effective Date: August 12, 2026
Bay Area & Calaveras County Supervised Visitation respects the privacy of parents, children, guardians, attorneys, social workers, referring professionals, and others who contact or use our services. This Privacy Policy explains how information submitted through our website, intake forms, communications, and related service processes may be collected, used, maintained, and disclosed.
Information We Collect
Information may be collected when you contact us, submit an intake or referral form, upload documents, complete an agreement, make a payment, or participate in supervised visitation or exchange services.
Depending on the circumstances, information may include:
- Names and contact information
- Parent, guardian, child, and other party information
- Children’s dates of birth and information relevant to their care or safety
- Court county, case number, court orders, restraining orders, and other case-related documents
- Scheduling and transportation information
- Safety concerns and information regarding substance use, threats, weapons, domestic violence, or other matters relevant to safe supervision
- Medical, developmental, behavioral, accessibility, or accommodation information relevant to providing services
- Communications with parents, guardians, attorneys, social workers, referring agencies, or other case-related professionals
- Records and factual observations created in connection with supervised visitation or exchange services
- Payment and billing information processed through third-party payment providers
Please provide only information and documents reasonably relevant to supervised visitation, safe exchange, or the service being requested.
Unless specifically necessary, please do not submit Social Security numbers, complete financial account numbers, passwords, or unrelated private records.
How Information Is Used
Information may be used to:
- Review requests for services
- Determine whether services can safely and appropriately be provided
- Review and comply with applicable court orders or written agreements
- Conduct intake and orientation
- Schedule and coordinate services
- Maintain safety and appropriate supervision
- Communicate with parties and authorized professionals
- Maintain required case records
- Prepare factual reports when required or appropriately requested
- Process billing and payment
- Comply with legal, court, mandated-reporting, recordkeeping, or other professional obligations
Privacy, Confidentiality, and Legal Privilege
Reasonable measures are used to protect personal and case-related information. The provider handles case information confidentially when reasonably possible.
However, supervised visitation and exchange communications and records are not legally privileged.
Information submitted to the provider, communications regarding services, case records, observations, and related documents may be documented or disclosed when authorized or required by applicable law, court order, subpoena, mandated-reporting obligations, written authorization, or another lawful case-related requirement.
Submitting information through an intake form does not create an attorney-client, therapist-patient, or other legally privileged relationship.
Certain identifying information may nevertheless be protected, restricted, or redacted when required by applicable law, court order, or professional supervised-visitation standards.
Sharing and Disclosure
Personal or case-related information is not sold.
Information may be disclosed or made available when reasonably necessary to provide services or when authorized or required, including to:
- Parties to the case when appropriate
- Attorneys for a party or child
- Courts
- Social workers, referring agencies, or authorized professionals
- Law enforcement or child-protection agencies when required or appropriate under law
- Service providers used to operate forms, communications, scheduling, document storage, website functions, or payment processing
- Other persons or entities when disclosure is authorized by the individual, applicable court order, written agreement, subpoena, or law
Information is not intentionally disclosed to unrelated parties for advertising purposes.
Online Forms and Document Uploads
Online intake and referral forms may be provided through third-party form-processing services such as Jotform.
Information submitted through those forms may be processed and stored through the applicable service provider as part of providing the requested service.
Only documents relevant to the supervised visitation or exchange matter should be uploaded.
Electronic transmission and storage systems involve inherent security risks. Reasonable care is taken in selecting and using service providers, but no electronic system can be guaranteed to be completely secure.
Website and Technical Information
The website and service providers used to operate it may automatically process limited technical information, such as browser type, device information, IP address, or website usage information necessary to operate, secure, maintain, or understand use of the website.
Bay Area & Calaveras County Supervised Visitation does not intentionally use personal case information for behavioral advertising.
Browser “Do Not Track” signals are not currently used to alter the handling of case information submitted directly for supervised visitation services. Third-party website or technology providers may have their own privacy and tracking practices.
Records
Professional supervised visitation providers are required to maintain records relating to their services.
Records may include communications, attendance information, factual observations, compliance issues, reports, and other case-related documentation.
Records will be maintained for as long as reasonably necessary for service, professional, legal, court, recordkeeping, dispute-resolution, or business purposes.
Reports and Legal Requests
Information contained in case records may be included in a report when required by a court or appropriately requested under applicable supervised-visitation standards.
Reports and case documentation are intended to contain neutral, factual information and observations rather than custody recommendations, therapy opinions, diagnoses, or investigative conclusions.
Access or Correction Requests
If you believe information you personally submitted is inaccurate or needs to be updated, you may contact Bay Area & Calaveras County Supervised Visitation.
Some records cannot be altered or removed when they must be preserved as part of an accurate case record or because of a legal or professional obligation.
A correction or clarification may instead be added when appropriate.
Children’s Information
Information about children is collected only as reasonably necessary to review, coordinate, document, and safely provide supervised visitation or related services, or as otherwise supplied by a parent, guardian, court, attorney, social worker, or authorized referring professional.
The website and forms are intended for use by adults and authorized professionals, not for children to independently submit personal information.
Changes to This Policy
This Privacy Policy may be updated when practices, services, technology, or legal requirements change.
Material changes will be reflected by updating the policy posted on this website and revising the effective date above.
Contact
Questions regarding privacy, records, or information submitted through the website may be directed to:
Bay Area & Calaveras County Supervised Visitation
Julie Alonso
Professional Supervised Visitation Monitor
Please use the contact information provided on this website.