How do I start services?+
Begin with the online intake form. The request, documents, location, and general availability are reviewed before next steps are provided. Intake does not guarantee availability or reserve a visit.
Do both parents need to complete intake and orientation?+
Each parent provides information separately and completes an individual orientation. Each parent is contacted regarding their own requirements and next steps.
How much does supervised visitation cost?+
Supervised visitation is $100 per hour with a two-hour minimum. Orientation is $45 per parent. See Services & Fees or the complete Guidelines & Fees document for other charges.
Are male and female monitors available?+
Male and female monitors are available, subject to location, scheduling and family needs. Ask about monitor preferences when requesting services; a specific monitor is not guaranteed.
Can I request Spanish-speaking monitoring?+
Yes. Spanish-speaking monitoring is available, subject to monitor availability. Please tell Julie your language needs when requesting services so availability and arrangements can be confirmed before your visit.
Where can visits take place?+
Visits may occur at approved parks, libraries, restaurants, family-friendly community locations or an approved home when appropriate. The monitor approves every location in advance.
Do you need a court order?+
A current court order or relevant written agreement should be provided when one exists. A court order is not required for every professional referral.
How is scheduling confirmed?+
A visit is confirmed only when the monitor sends the approved date, time, location and arrangements in writing. Discussions, invoices and payments do not independently confirm a visit.
Can you provide reports?+
Objective reports based on direct observations may be requested. Availability, scope, timing and fees are confirmed before work begins; court appearances require separate advance arrangements.
Request a Written Report
What areas do you serve?+
The practice is based in Valley Springs and serves Calaveras, San Joaquin and Stanislaus Counties, with Tracy, Mountain House, Modesto, Stockton, and other nearby areas considered based on scheduling. Amador County and surrounding communities are also served when scheduling permits. Availability and travel charges depend on location and scheduling.
How can I raise a concern about services?+
Use the Client Concern / Grievance Form to describe your concern and the follow-up you are requesting. Concerns are reviewed professionally and neutrally. Submitting a concern does not change court orders, confirmed visits, payment obligations or existing policies. This form is not for emergencies; call 911 for an immediate safety threat.
Submit a Client Concern